Privacy Policy
Last Updated: 01/01/2025
Salestalk (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and business data. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
By accessing or using Salestalk services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Salestalk provides cloud-based communication solutions, including outbound dialers and hosted PBX services.
Website: https://salestalk.pro
Contact Email: info@salestalk.pro
2. Information We Collect
We may collect the following categories of data:
a. Account & Contact Information
- Name
- Business name
- Email address
- Phone number
- Billing details (processed via third-party payment providers)
b. Usage & Service Data
- Call Detail Records (CDRs) for Pay-As-You-Go plans
- Call logs, timestamps, duration, and destination
- System usage logs for monitoring and support
- License and plan activity
Note: CDRs are generated only for usage-based plans. License-based plans do not produce usage billing records.
c. Website & Technical Data
- IP address
- Browser type and device information
- Login activity
- Cookies and session data
3. How We Use Your Data
We use collected data to:
- Provide and operate Salestalk services
- Generate invoices and billing records
- Monitor service performance and prevent abuse
- Provide customer support and technical assistance
- Comply with legal and regulatory requirements
- Improve our platform and user experience
We do not sell or rent personal data to third parties.
4. Call Recordings & Communications Data
- Call recordings, call logs, and contact lists remain the property of the customer
- Salestalk accesses this data only for system operation, troubleshooting, compliance, or upon customer request
- Customers are solely responsible for obtaining legal consent for call recording and communications in accordance with applicable laws
5. Cookies & Tracking Technologies
Salestalk uses cookies to:
- Maintain login sessions
- Remember user preferences
- Improve site functionality and security
You may disable cookies via your browser settings; however, doing so may affect service functionality.
6. Data Sharing & Third Parties
We may share data only with:
- Trusted infrastructure providers (hosting, telecom carriers)
- Payment processors (for billing and fraud prevention)
- Legal or regulatory authorities when required by law
We do not share customer data for advertising or marketing purposes.
7. Data Retention
- Billing records and invoices are retained for legal and accounting purposes
- Usage logs and CDRs are retained according to operational and compliance needs
- Account data is retained while your account is active and for a reasonable period after termination
Some data may be retained longer where required by law or to resolve disputes.
8. Your Data Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of personal data (subject to legal obligations)
- Request a copy of stored personal information
Requests can be submitted to info@salestalk.pro.
9. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Secure servers and encrypted connections
- Access controls and monitoring
- Limited internal access to customer data
Despite these measures, no system can be guaranteed 100% secure.
10. International Data Transfers
Your data may be processed or stored in jurisdictions where Salestalk or its service providers operate. By using our services, you consent to such transfers in compliance with applicable laws.
11. Legal & Regulatory Compliance
Customers are solely responsible for compliance with:
- TCPA
- CAN-SPAM
- CRTC
- GDPR
- HIPAA (if applicable)
- Any local or international telecom or data protection laws
Salestalk does not provide legal compliance advice.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page and take effect immediately upon publication. Continued use of the services constitutes acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or your data, please contact:
